Comprehensive Website Maintenance and Optimisation
Rest assured that your business's most important digital asset is fully secured and running optimally
All your (web) bases covered ...
When it comes to website support, Merce Group plays three critical roles to ensure you’re always covered.
Merce Group is here to guard your website 24/7. Enterprise-grade security features will protect your asset from potential attacks, report any suspicious activity and track your website’s uptime.
With site speed optimisation and SEO techniques performed by Merce Group, your website will be easier to find resulting in an increase in visitors and customers.
You can rest assured your website can be restored to an earlier version if anything goes wrong with Merce Group's regular backups. We’re just an email away to answer any questions.
Choose your plan ...
We have maintenance and optimisation plans that suit any business size. (Hover over each feature to get more detail)
30 Day Satisfaction Guarantee
With every maintenance service, the value truly shines in times of crisis.
We strive to become an extension of your business, bringing structure and logic to the, sometimes overwhelming, digital world. But let us prove it.
If you feel that we haven’t delivered to your expectations after 30 days, you’ll get a full refund.
We can’t wait to become your partner.
Frequently asked questions ...
An Website Care plan saves you time administering one of your business’ most valuable assets. They are specifically designed to keep your website running smoothly and protected.
Our care plans are designed to be monthly plans and as such we reserve your place in our queue and resources each month, therefore the time does not rollover. You can take comfort in the fact that your request will be addressed by our team with immediate attention.
Our website care plans are preventative care, so we do our best to prevent anything from happening. However in the event that your website has a major issue, we will immediately intervene to troubleshoot and resolve the issue. We do not make guarantees that your website will not be hacked, but we will do everything within our power to prevent it, as well as assist in the restoration and cleanup of the website with one of our backups.
Content update requests and small design improvements are the most common requests, however time spent troubleshooting and fixing issues will also be counted. We just ask you to be aware that requests for new features to your website will likely result in a formal quote as those commonly go over the monthly dedicated time.
Our strategy calls are held via phone or video call. These consulting calls are reserved for our Platinum care clients, and aim to help businesses achieve their goals and reach a broader audience. Clients can also request for this time to be used for research and planning the next move on their Ecommerce strategies.
Sometimes it can seem like WordPress releases a new version or patch every second day. This is a good thing, as popular as WordPress is with business owners like you, it is equally popular for hackers to have a good go. That is why updating WordPress with each version is the single best way to ensure you are protected.
No, we don’t provide email support. The reason behind this is that we want to focus on one thing and do that one thing really well – Your website. We strongly recommend you use Google Apps for Work or Microsoft Office 365 to host your email.
Yes, you can.
If you’re not sure or if you want to see for yourself what we can do for you, you can start with a Basic plan and upgrade when your needs change.
Of course you can, after we build the site you are handed the keys and you are in control. Before you decide, a couple of questions to consider: do you service your car yourself? Do you have time? Wouldn’t you rather be focusing on your business?
WooComerce and WPML (Shopping platforms and multilingual websites) are feature-rich applications that are added to your website to allow extra functions.
Because they are major add-ons, they integrate with your website in a deeper way, on various endpoints.
Therefore, they require extra attention when maintaining the platform, more testing and more risk when performing updates.
Due to these reasons, we require that WC and WPML-based websites can only be supported by the Premium and Platinum plans.
When there are new updates to the above add-ons, we will schedule a specific time during low traffic hours, for us to review and update your website.
Well, Yes and No. We will always be here to help out, though we can’t be on call. That wouldn’t be fair to the clients subscribed to our service.
You will miss out on the little extras we provide to our subscribed clients, though these are always available to purchase if and when you need them.
Absolutely. We are all about building a long-term a relationship with your business, so we would hate to see you go - but we don’t want to lock anyone in. Simply request a cancellation via email to email@example.com, and we will immediately cancel your plan.